Privacy policy

First Load is an independent concrete estimating and comparison tool for the Perth metropolitan area. We are not a concrete supplier, a booking service, or an agent for any yard shown in the app.

In this policy, “we” and “us” mean First Load.

• Account details — your name and email address when you create an account.
• Pour details — the suburb, volume, strength, slump, placement, timing and options you enter, plus any job presets you save.
• Mobile number — only if you set up an SMS slot alert. We use it only to send you those alerts.
• Plan and billing status — which plan you are on and whether it is active. Card details are handled directly by Stripe; we never see or store them.
• Basic technical data — device, browser and app usage needed to run the service, keep it secure and fix faults.

• To run the estimate and show you the call order for your pour.
• To save your presets, crew settings and alert watches to your account.
• To send the SMS alerts you have asked for, and to bill and manage your subscription.
• To answer support requests and improve the app.

If you set up a slot alert, you are asking us to text the number you provide when a yard in your call order frees up an earlier slot. How many texts you get depends on the watches you set and how often slots change.

We deliver these through ClickSend. Standard message rates from your carrier may apply. You can pause or delete any watch in the app, or reply STOP to a text to opt out.

We use a small number of service providers to run the app: Stripe for payments and subscription billing, ClickSend for SMS delivery, and Base44 for hosting, database and file storage. They handle your information only to provide those services to us.

We do not sell your personal information, and we do not pass it to concrete suppliers or anyone else for marketing. We will disclose information if we are required to by law.

We keep your account and pour data while your account is open. If you ask us to delete your account, we remove your personal information and presets. Some records — such as invoices and payment history — are kept by Stripe for the period tax and accounting law requires. SMS alert logs are kept while your account is open.

Email support@firstloadapp.com to ask for a copy of the personal information we hold about you, to have it corrected, or to have your account deleted. We will respond within 30 days.

If you are unhappy with how we have handled your information, tell us first and we will try to fix it. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

First Load is built for tradespeople and is not intended for anyone under 18. We do not knowingly collect information from children.

If we change this policy we will update this page and the date at the top. Continuing to use the app after a change means you accept the updated policy.